Terms and Conditions

Introduction and License

Au21 is operated under the jurisdiction of the Anjouan Gaming Board. The platform provides online gambling services, including real-money gambling, various casino games, and an extensive range of online pokies. Au21 is committed to operating within the legal framework applicable to Australian players, ensuring compliance with all relevant regulations.

Eligibility

Users must be at least 18 years old to register and participate in any gaming activities on the Au21 platform. The casino does not permit access to individuals located in jurisdictions where online gambling is prohibited. It is the user’s responsibility to ensure that they are legally allowed to gamble and that they comply with all local laws applicable to their region.

Account Rules

• Each user may only create one account on the Au21 platform.
• The registration process requires users to provide accurate personal information, which will be verified as part of the Know Your Customer (KYC) process.
• Users are responsible for maintaining the confidentiality of their account login details and for all activities that occur under their account.
• Au21 reserves the right to suspend or terminate accounts that are found to be in violation of these rules or engaged in any fraudulent activity.

Deposits and Withdrawals

• Users can make deposits using various payment methods accepted by Au21. All deposits must comply with the casino’s AML policy.
• Withdrawals are subject to verification procedures, including KYC checks, which must be completed before any withdrawal requests are processed.
• The processing time for withdrawals may vary based on the payment method chosen, with general timelines ranging from instant processing for e-wallets to 1-5 business days for bank transfers.
• Au21 reserves the right to impose limits on deposits and withdrawals in line with responsible gambling measures and regulatory requirements.

Prohibited Activities

Au21 strictly prohibits the following activities:

• Cheating or any form of fraudulent behavior aimed at manipulating outcomes or exploiting the platform.
• Abuse of bonuses or promotional offers, including the use of multiple accounts to claim rewards.
• Utilization of bots or automated systems to gain an unfair advantage in gameplay.
• Any unauthorized manipulation of games or attempts to exploit system errors.

Bonus Terms and General Promotional Conditions

• Bonuses are subject to specific terms and conditions, including wagering requirements that must be met before any winnings can be withdrawn.
• Promotions may be limited to specific games, and users should review the promotional terms to understand their applicability.
• Au21 reserves the right to modify or cancel any promotional offers at its discretion, with users being notified of such changes.

Fair Play and Game Integrity Rules

• All games on the Au21 platform are subjected to rigorous testing to ensure fairness and randomness.
• The casino employs advanced security measures to monitor gameplay and prevent fraud.
• Any detected irregularities will lead to the immediate investigation and potential suspension of the implicated accounts.

Fraud Prevention and Security Monitoring

• Au21 implements robust security protocols to safeguard user information and prevent unauthorized access.
• Continuous monitoring of account activities helps identify suspicious behaviors, which may lead to account restrictions or closures.
• Users are encouraged to report any suspicious activities or concerns to the support team immediately.

Limitation of Liability and Termination

• Au21 reserves the right to suspend, restrict, or permanently terminate accounts at any time if it suspects violations of these terms or regulatory obligations.
• The platform is not liable for any losses incurred due to technical issues, interruptions, or any other circumstances beyond its control.
• Users acknowledge that participation in online gambling involves certain risks, and they accept full responsibility for their actions while using the platform.

Dispute Resolution and Complaint Handling Process

• In the event of a dispute, users are encouraged to contact the support team for resolution.
• If the matter cannot be resolved through the support channels, users may escalate the issue to an independent adjudicator as per the regulatory guidelines.
• All disputes will be handled in accordance with the laws applicable to the jurisdiction of Australia.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any legal disputes arising from the use of the Au21 platform will be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

• Au21 promotes responsible gambling practices and provides a range of tools to assist users in managing their gaming activities.
• Users can set deposit limits, take breaks, or self-exclude for periods of time to prevent excessive gambling.
• The platform encourages users to seek help if they believe they have a gambling problem and provides information on support organizations.

Conclusion

By registering and using the Au21 platform, users agree to comply with these Terms and Conditions. It is the user’s responsibility to stay informed about any changes to these terms, which may be updated periodically. By continuing to use the platform, users accept the most current version of the Terms and Conditions.