Privacy Policy

Au21 is committed to protecting the privacy of its players and ensuring the security of their personal information. This Privacy Policy outlines the types of personal data collected, how it is used, and the rights of players in relation to their personal information. Au21 operates under the regulations of the Anjouan Gaming Board, ensuring compliance with applicable data protection and gambling regulations in Australia.

Data Collection

Au21 collects various types of personal data from players to facilitate account creation, manage gameplay, and comply with legal obligations. The types of data collected include:

• Registration data: This includes personal information such as name, date of birth, address, and contact details provided during the registration process.
• Payment details: Information necessary for transactions, including credit/debit card details and other payment method information.
• Technical logs: Data such as IP addresses, device identifiers, browser types, and cookies, which help in understanding user behavior and improving platform functionality.

Purpose of Data Usage

The data collected by Au21 is utilized for specific purposes, including but not limited to:

• Account management: To create, maintain, and administer player accounts.
• Marketing communication: To send promotional materials, newsletters, and information regarding new games, bonuses, or events.
• Anti-fraud checks: To prevent fraudulent activities and protect player accounts from unauthorized access.
• Anti-Money Laundering (AML) compliance: To comply with legal and regulatory requirements related to money laundering prevention.
• Know Your Customer (KYC) procedures: To verify player identity and age as part of responsible gambling practices.

Data Sharing

Au21 may share personal data with third parties under specific circumstances, including:

• Payment providers: To facilitate financial transactions, ensuring secure processing of deposits and withdrawals.
• Verification partners: To comply with KYC regulations and perform identity verification checks.
• Regulatory authorities: To meet legal obligations, including reporting as required by law.

User Rights

Players have certain rights regarding their personal data under applicable data protection laws. These rights include:

• Right to access: Players can request access to their personal data held by Au21.
• Right to deletion: Players may request the deletion of their personal data, subject to legal obligations.
• Right to restrict processing: Players can request restrictions on the processing of their personal data in specific circumstances.

Cookie Policy

Cookies are small text files stored on a user’s device when visiting a website. Au21 uses cookies to enhance user experience and monitor site performance. The types of cookies used include:

• Essential cookies: These cookies are necessary for the platform’s functionality, enabling players to navigate the site and use its features.
• Analytical cookies: These cookies help in tracking user behavior, allowing Au21 to improve its services and offerings.

Players can manage cookie preferences through their browser settings, but disabling cookies may affect the functionality of the website.

Data Security

Au21 takes data security seriously and employs various measures to protect personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and regular security audits. Despite the implementation of these security measures, no method of transmission over the internet or electronic storage is 100% secure, and players should remain vigilant regarding their personal information.

Data Retention

Au21 retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon expiration of the retention period, personal data will be securely deleted or anonymized.

Changes to the Privacy Policy

Au21 reserves the right to modify this Privacy Policy at any time. Players will be informed of any significant changes through notifications on the website or via email. Continued use of the platform after changes signifies acceptance of the updated policy.

Contact Information

For inquiries or concerns regarding this Privacy Policy, players may contact the support team. The support team is available to assist with any questions related to data privacy and protection.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Australia.

By using the services of Au21, players acknowledge that they have read and understood this Privacy Policy and agree to its terms.